Refund Policy ( Velion Techs)
Last updated: [2-4-2026]
This Refund Policy explains how refunds, cancellations, and service credits are handled by Velion Techs (“we,” “our,” or “us”). It applies to purchases made through invoices, written agreements, or approved proposals.
Services Covered
This policy applies to the following service categories:
-
Web Design Services
-
Branding Services
-
Marketing Services
-
Development Services
General Policy
Velion Techs provides custom digital services. Because work is planned and delivered based on client-specific requirements, refunds are assessed based on the project stage, work completed, and the scope agreed in writing.
Refund requests are reviewed using project records such as proposals, scope documents, timelines, communication history, and delivered files.
Payments, Deposits, and Milestones
-
Deposits/advance payments (if applicable) are generally non-refundable once work begins, as they cover initial planning and reserved project time.
-
For projects billed in milestones, each milestone corresponds to a defined portion of work. Any refund consideration is limited to the unused portion of the current milestone, if applicable.
When a Refund May Be Considered
A refund may be considered in limited situations, including:
-
Work has not started, and cancellation is requested within a reasonable period after payment (excluding any non-recoverable fees, if applicable).
-
A duplicate payment was made.
-
A billing error occurred (incorrect amount charged).
-
Delivery cannot proceed due to internal constraints, and no alternative schedule or resolution is agreed.
If approved, refunds may be full or partial, depending on project progress and any completed work already delivered.
When Refunds Are Not Provided
Refunds are generally not provided when:
-
Work has started, and drafts, design files, development outputs, campaign setups, or deliverables have been shared.
-
Delays are caused by missing inputs, delayed approvals, incomplete requirements, or changes requested outside the agreed scope.
-
The request is based on preference changes after approvals or after work has been delivered according to the scope.
-
Third-party costs are involved (such as hosting, domains, paid tools, platform subscriptions, plugins, or ad spend). These costs are non-refundable and may be billed separately where applicable.
-
Time-based work has been completed (planning, design time, development hours, testing, and revisions used).
Cancellations
Clients may request cancellation by email or written message.
-
Before work starts: A refund may be considered (excluding non-recoverable fees, if applicable).
-
After work starts: Charges may apply for work completed up to the cancellation date. Any eligible refund is assessed after reviewing what has been delivered and completed.
Revisions and Issue Resolution
If there is a concern about a deliverable, clients should request revisions within the revision rounds or change limits included in the agreed scope.
Refunds are not provided as a substitute for revision cycles that remain available under the agreed project scope.
Service-Specific Notes
Web Design Services
Once design drafts, layouts, prototypes, or page designs are delivered, refunds are generally not provided for completed work. Any requested updates are handled based on the agreed revision scope.
Branding Services
Once concepts, logo directions, brand assets, or guideline materials have been delivered, refunds are generally not provided for completed work. Revisions follow the agreed scope.
Marketing Services
Marketing service fees related to planning, setup, management time, reporting, and configuration are typically non-refundable after work is performed. Any third-party advertising costs paid to platforms are not refundable through Velion Techs.
Development Services
Once development work has started and code, builds, deployments, repositories, or functional outputs are shared, refunds are generally not provided for completed work. If a project is paused due to missing inputs or approvals for an extended period, the project may be closed and billed for work completed.
Chargebacks and Payment Disputes
If a client believes a charge is incorrect, they should contact Velion Techs first to review and resolve the issue. If a chargeback is filed without prior communication, services may be paused during the review process.
Refund Processing
If a refund is approved, it is issued to the original payment method where possible. Processing times depend on the payment provider and financial institution.
Contact
To request a refund review or cancellation, contact:
EMAIL: info@veliontechs.com